Got Questions About Our Embroidery?
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What services do you offer?
We specialize in high-quality embroidery digitizing services. We convert your logos, images, and custom artwork into machine-ready embroidery files such as DST, PES, JEF, EXP, and more.
How long does it take to complete an order?
Our standard turnaround time is 12–24 hours, depending on the complexity of the design. Rush orders can often be completed even faster — just let us know!
What file formats do you provide?
We provide all major embroidery machine file formats, including DST, PES, JEF, EXP, HUS, VP3, XXX, and others. If you have a specific format request, just mention it when ordering.
Do you offer revisions if I’m not satisfied?
Yes! We want you to be 100% happy. We offer free minor revisions if there are any issues or adjustments needed in your digitized file.
How do I send my artwork or design?
You can send your artwork via email or through the upload form on our website. We accept most image formats, including JPG, PNG, PDF, AI, and EPS.
How do I pay for my order?
We accept payments via PayPal and major credit cards. We’ll provide a secure payment link once your order is confirmed
Do you offer bulk or wholesale discounts?
Yes! If you have regular or large-volume orders, contact us for special pricing. We love supporting embroidery shops and resellers.
What if I’m new to embroidery and not sure what I need?
No problem! We’re happy to guide you. Just send us your design and tell us about your machine and fabric, and we’ll recommend the best setup for you.
Do you offer 3D puff or applique digitizing?
Yes! We offer a range of specialty digitizing services, including 3D puff, applique, chenille, and more. Let us know what style you need.
How can I contact you?
You can reach us anytime via email or through our website contact form. We aim to respond within a few hours during business days.